Planning & Building The Mission of the Planning and Building Department is to deliver professional and responsive services to enhance the quality of life in our community. The Planning and Building Department provides community planning development review and inspection services for residents of Mill Valley and the development community, and facilitates the permitting process in a manner that is consistent with City, State and federal standards. Counter Hours The Planning and Building Department are processing applications online to provide faster and more convenient access to the planning and permitting process. However, we also under stand that sometimes a trip to City Hall to answer questions is easier than a phone call or e-mail so we are hosting counter hours for inquiries. Hours: Tuesdays and Thursdays 9:00am -11:00 am Mask Requirements: Face coverings are strongly recommended. To get in line: We are using a “Qless” system which is an automated queuing system to reduce wait times for Planning and Building Department customers. This new system allows customers to get in line for one of our counters without having to come and then provides up dates via text messaging and on-screen monitoring in the City Hall lobby. Please note, this is not an appointment scheduling system, it is only designed to que our customers when the counter is open.